Returns, cancellation and refund policy
When you can return or cancel, how refunds work, and what happens if a parcel arrives damaged.
Returns
You can return unopened, sealed jars within 7 days of delivery. Message us on WhatsApp first with the name and mobile number on the order, and we will tell you where to send it. Return shipping for a change of mind is paid by you. Once we receive the jar and check that it is sealed, we refund the price you paid.
Opened products
For hygiene reasons we cannot take back a jar that has been opened or used, unless it arrived damaged, defective or wrong.
Damaged or wrong items
If your jar arrives damaged, leaking or is not what you ordered, message us within 48 hours of delivery with photos or a short video of the package and the problem. We send a replacement free of charge or refund you in full, including shipping.
Cancellation
You can cancel an order at any time before it is shipped. Message us on WhatsApp with the name and mobile number on the order. Anything you paid is refunded in full.
How refunds are paid
Online payments are refunded to the original payment method through Razorpay. Cash on Delivery amounts are refunded to the bank account or UPI ID you share with us. Approved refunds are credited within 7 working days.
Last updated 5 October 2026. Questions: contact us.
